Leading operations, sales, and client satisfaction for a commercial outdoor maintenance company that property managers and facility directors rely on year round. The approach is straightforward: build teams of specialists, hold the operational standard, and keep clients for the long run.
Tom Rosensteel serves as General Manager of Twin City Outdoor Services (TCOS), a commercial outdoor maintenance company headquartered in Plymouth, Minnesota. He oversees four core business segments, Snow, Surface, Landscaping, and Trucking, with responsibility for sales, marketing, operations, and client satisfaction across the Twin Cities Metro area.
His career in business spans more than three decades after graduating from the University of St Thomas in 1994 with concentrations in Marketing and Entrepreneurship. He has been involved in the outdoor services industry for over a decade. That experience across sales, business development, and management shapes how he leads at TCOS, with an emphasis on strong teams, measurable results, and long-term client relationships.
Rather than positioning himself as the technical specialist, Rosensteel focuses on assembling and empowering teams of experts in snow and ice management, concrete and surface restoration, and commercial landscaping. His own role centers on strategic direction, business development, and holding the operational standards that keep clients coming back.
Excellence, in everything, is what we do at TCOS.
Tom Rosensteel, General Manager, TCOS
Commercial properties across the Twin Cities Metro, covered by one provider that sees the whole property instead of a single scope of work.
Commercial snow removal and ice control across the Twin Cities Metro, with documented service records and Smart Salting certified application practices.
Commercial concrete repair and replacement, asphalt repair, and catch basin work for parking lots, drive lanes, sidewalks, and loading areas.
Year-round landscape programs for commercial properties, covering seasonal transitions, irrigation oversight, and salt damage recovery in spring.
Parking lot sweeping and maintenance, plus trucking and material logistics supporting every TCOS field operation across the metro.
Four principles that carry through every hire, every route, and every client conversation.
Build a team of subject matter experts who know their craft deeply, rather than generalists who cover everything at surface level.
Define what operational excellence looks like in practice, then hold every route, every project, and every client conversation to it.
Use technology, tracking, and metrics to make operational decisions instead of running on assumptions and anecdotes.
Retention of both clients and employees is a key scorecard that measures whether the culture is working.
Winning is a habit, unfortunately so is losing. You control the process or the process controls you. That applies to every route, every project, every conversation with a client.
Tom Rosensteel
Field-level thinking on operations, leadership, and what separates a service vendor from an operational partner.
TCOS holds active membership across the organizations that set standards in snow, facilities, and commercial real estate.
For property management, facility, and commercial real estate teams evaluating outdoor service providers in the Twin Cities Metro.
Twin City Outdoor Services